Shipping & Returns
We aim to dispatch your order within maximum 3 working days. 99% of the orders are shipped on the same day or next working day.
FIENZI offer EXPRESS shipping to all of Europe and USA/Canada. We ship goods from Netherlands and Germany. Fienzi never uses overseas drop ship channels for shipment.
All orders to Europe/USA are shipped via GLS, UPS, DHL EXPRESS or similar shipping partners on a tracked service. Delivery time frames vary from country to country. Delivery time is 2-3 days max for Europe/USA/Canada countries.
If you would like a shipping quote please proceed to checkout with your desired items.
Once you made an order you will receive a mail which will show your order confirmation and list of your items. Once your order has been dispatched from our warehouse you will get second mail titled; 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by Delivery Partner, please allow 24 hours for this to update.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. FIENZI will not be held responsible for any delays in delivery due to courier issues.
If you miss your delivery you will receive a calling card from Delivery Partner which will give instructions on what to do next.
RETURNS & EXCHANGES
We're sure you'll be happy with your FIENZI purchase but we all change our minds if you do please read through the information below. As always our customer experience team are only an email away! So any questions you have please email: email@example.com
30 DAY RETURN POLICY
If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in an original resalable condition.
FIENZI is not responsible for the return shipping costs of the items.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as FIENZI will not take responsibility for items damaged or lost in the return transit.
If an item/order is returned to FIENZI outside of the 30-day return period we will issue the customer a Gift Card for the due amount minus any shipping costs.
If your return does not meet these criteria this policy will not apply.
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.
Upon receiving your item for an exchange we will inspect the items, if it complies with our standards stated above we will then process the order and dispatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or color desired being out of stock or item not passing inspection, we will immediately notify you by email.
"SALE” ITEMS ARE NOT ELIGIBLE FOR THE 30 DAY REFUND/EXCHANGE POLICY.
Any "SALE" items returned within 7 days of receipt are eligible for a refund/exchange.
Anything returned after the 7 day period is NOT eligible for a refund or exchange and will instead be credited with a "Gift Card" for the amount minus your initial postage charge. If you are unable to get the items back to FIENZI within 7 days we will accept a notice within that period and a further 7 days for your goods to arrive at our warehouse.
Please note "Discounted" items where a code was applied at checkout are eligible for a refund or exchange within the 30-day return period.
Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.
Address: STK Fulfillment Center, Tijnmuiden 85, 1046 AK Amsterdam, Netherlands
CUSTOMS & MISSED PARCELS
Fienzi ships goods from Netherlands and Germany. There is no custom for EU countries.
Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to FIENZI, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Once your parcel leaves our warehouse it is the responsibility of the carrier to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via info@Fienzi.com
For all European and International orders, if your parcel is undelivered outside of the ETA time please contact info@Fienzi.com
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. FIENZI will always do our best to locate and update you on our delivery if needed.